Frequently Asked Questions

General

What is Serpent Summit TCG?
We are a Cape Town-based store specialising in premium TCG accessories and sealed trading card game products.

Do you ship internationally?
Yes, we offer international shipping (usually 5–14 business days).

Products & Orders

Do you accept returns on sealed Pokémon products?
No. Due to the nature of collectibles, all sales of Booster Boxes, Booster Packs, and singles are final.

Can I exchange other unopened products?
Yes – unopened products (excluding sealed Pokémon items) can be exchanged within 7 days of delivery if they are in original condition. You are responsible for return shipping.

Can I cancel an order?
Yes, before dispatch. You will receive Store Credit (minus a 5% administrative fee). No cash refunds.

Shipping & Returns

Do you offer free shipping?
Yes – free shipping on all orders over R1,000.

What is your returns policy?
Please see our full Returns, Exchanges & Refunds Policy. Most sealed collectibles are final sale.

Still have questions?

Feel free to contact us – we reply quickly during business hours.